The Nigerian Electricity Regulatory Commission (NERC) has constituted a ‘NESI Situation Room’ to ensure continuity of service and mitigate “risk of service disruptions in the electricity industry.”
The situation room is led by the Commissioners, top management staff of the Commission and the System Operator.
A statement from the Commission explained that the decision was in consideration of adverse impact of the current movement restrictions as part of the efforts to curb the spread of COVID-19.
Consequently, NERC said that a “Directive on Continuity of Service in NESI” had been issued to all operators in the electricity industry with a view to ensuring that their respective service continuity plans are activated immediately.
According to the CommissIon, ” plans prescribed by the Commission include contingency arrangements to accommodate essential staff on-site; health and isolation facilities for a localized outbreak of COVID-19; provision of vital resources including food, medical supply, and other essentials; emergency sourcing of essential spare parts and consumables; plans for monitoring of critical assets and other infrastructure; arrangement for early clearance of technical faults and alternative channels for engaging with customers.
“In support of the functions of the “Situation Room”, the general public is hereby advised to use the following channels of communication to directly contact the Commission on customer care issues, with emphasis on prolonged outages of power supply.”
It advised the public to use the under listed phone numbers if their service provider is any of the under listed operators: Abuja Electricity Distribution Company (AEDC) 08052158644,
Benin Electricity Distribution Company (BEDC) 08036275127,
Eko Electricity Distribution Company (EKEDC) 08036275127,
Enugu Electricity Distribution Company (EEDC) 08039221710,
Ibadan Electricity Distribution Company (IBEDC) 08052158644,
Ikeja Electric (IE) 08074403007
Jos Electricity Distribution Company (JEDC) 08052158644,
Kaduna Electricity Distribution Company (KAEDCO) 08039221710,
Kano Electricity Distribution Company (KEDCO) 08036275127,
Port Harcourt Electricity Distribution Company (PHEDC) 08074403007 and Yola Electricity Distribution Company (YEDC) 08039221710.
Also, the public can contact NERC by Text, WhatsApp or email through: